🛠️ Service desk + assets, ITIL-aligned

ITSM Software that’s Powerful, Not Painful

Most ITSM tools are either too heavy (and quote-only) or too narrow. Prodify360 ITSM combines incident and request management with native IT asset management — modern, ITIL-aligned, and priced for teams that aren’t the Fortune 500.

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✓ Service desk + CMDB✓ ITIL-aligned✓ Transparent INR pricing✓ Free demo
Incidents
& requests
Assets
Native CMDB
SLA
Automation
Remote
Browser support

Service management and assets, finally together

No more bolting a separate asset tool onto your helpdesk.

Incident & Request

Log, prioritise and resolve incidents and service requests with SLAs and routing.

Asset / CMDB

A live inventory of hardware and software, with relationships, ownership and lifecycle.

Ticket ↔ Asset Link

Every ticket can carry full device context — model, warranty, history and user.

Remote Support

Start a browser-based remote session to a device straight from the ticket.

Automation & SLA

Rules, escalations and breach alerts keep service levels on track automatically.

Dashboards & Audit

Service and asset reporting with a complete, audit-ready trail.

The ServiceNow alternative for teams that aren’t enterprises

ServiceNow is powerful but opaque on price and overkill for most SMBs. Prodify360 ITSM gives you the practices you’ll actually use — incidents, requests, assets, SLAs — with clear INR pricing and a modern UI, so you’re productive in days.

  • Transparent pricing — no custom-quote wall
  • Modern UI vs. dated legacy ITSM tools
  • Native asset management, not a paid add-on
  • Live in days, not a six-month implementation

One tool instead of a stack of three

Plenty of teams run a helpdesk, a separate asset tracker and a spreadsheet. Prodify360 ITSM replaces all three: tickets, the CMDB and remote support live together, with optional links to HR and workforce data for full context.

  • Helpdesk + asset management + remote in one
  • Reduce tool sprawl and per-product fees
  • Connect to HRMS for employee/device ownership
  • Connect to Workforce Intelligence for device telemetry

For IT teams that need to do more with less

Internal ITManaged service providers (MSPs)Mid-market IT opsEdTech & schoolsManufacturing ITMulti-site businesses

ITSM Suite pricing

IT Assets + Helpdesk bundle as the ITSM Suite at a discounted per-user rate. See full pricing →

Explore the rest of the suite

Every Prodify360 tool shares one login and data — add more anytime.

IT Asset Management

Asset tracking, AD sync, lifecycle, audit & compliance.

Learn more →

Helpdesk Software

Tickets, SLA, email-to-ticket, automations & reports.

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Workforce Intelligence

Screenshots, activity, productivity scoring, GPS & geofencing.

Learn more →

Frequently asked questions

What is ITSM?
ITSM (IT Service Management) is the practice of designing, delivering and managing IT services for an organisation, covering incidents, service requests, problems, changes and assets — often aligned to the ITIL framework. Prodify360 ITSM brings the service desk and IT asset management together in one tool.
What is the difference between ITSM and ITIL?
ITSM is the overall practice of managing IT services; ITIL is the most widely used framework of best practices for doing ITSM well. Prodify360 ITSM is ITIL-aligned — it implements core ITIL processes like incident and request management without forcing heavyweight complexity.
Is Prodify360 a good ServiceNow alternative for small business?
Yes. For SMB and mid-market teams that find ServiceNow expensive, quote-only and complex, Prodify360 ITSM offers the core service-desk and asset-management capabilities they actually use, with transparent INR pricing, a modern UI, and go-live in days.
Does ITSM include asset management?
Yes — natively. Asset management (a live CMDB of hardware and software) is built in, so tickets can link to the exact device involved. There is no separate asset product to license.
Can technicians remote into devices?
Yes. You can launch a browser-based remote support session to a device directly from a ticket, including devices behind NAT via a secure agent tunnel.
How is it different from a plain helpdesk?
A helpdesk handles tickets and SLAs; ITSM adds IT-specific practices and a CMDB. Prodify360 ITSM is the helpdesk plus native asset management, remote support and the structure to run IT services properly.

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