Capture every request from email and turn it into a tracked, prioritised ticket. Prodify360 Helpdesk gives support and IT teams SLAs, automation and reporting — without the per-tier price shock of the big names.
Tickets, SLAs and automation that cut response times.
Every support email becomes a tracked ticket with history, status and owner.
Define response and resolution SLAs with escalations and breach alerts.
Auto-assign, prioritise and categorise tickets with rules — no manual triage.
Organise tickets by type, priority and team with a configurable taxonomy.
Secure file attachments, internal notes and a full audit trail on every ticket.
Track volume, SLA compliance, resolution time and agent performance.
Teams switch helpdesks mainly because the incumbent gets expensive as you add agents and unlock features. Prodify360 Helpdesk gives you the core that matters — tickets, SLAs, automation and reports — at transparent INR per-agent pricing.
When Helpdesk runs alongside IT Asset Management, an agent can link a ticket directly to the asset involved — full device context, warranty and history — and even start a remote session. That is service desk and asset management working as one.
Bundle with IT Assets as the ITSM Suite and save. See full pricing →
Every Prodify360 tool shares one login and data — add more anytime.
No credit card required. Set up in minutes. Cancel anytime.